Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how calo88 ("we", "us", "our", "Company", "Platform") collects, uses, discloses, stores, and protects the personal information of users ("you", "your", "User", "Player") who access and use our online gaming platform, website, mobile applications, and related services (collectively, the "Service"). By registering an account, accessing the Platform, or using any Service provided by calo88, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

calo88 is committed to protecting your privacy and ensuring that your personal data is handled in accordance with internationally recognized data protection principles and applicable Indonesian laws and regulations. We recognize the trust you place in us when you provide your personal information, and we take that responsibility seriously. This Policy is designed to be transparent about our data practices and to inform you of your rights regarding your personal information.

If you do not agree with the terms of this Privacy Policy, you must immediately cease using the Platform and close your account. Your continued use of the Service following any changes to this Policy constitutes your acceptance of those changes. We may update this Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Material changes will be communicated through prominent notices on the Platform or via email.

2. Information We Collect

calo88 collects various types of personal information to provide, maintain, improve, and secure our Service. The categories of information we collect include:

2.1 Information You Provide Directly

When you register an account with calo88, you provide us with the following information:

• Account Registration Data: Full legal name (as it appears on your Indonesian identity card or KTP), email address, mobile phone number, date of birth, residential address, nationality, and chosen username and password.
• Identity Verification Documents (KYC): Government-issued identification documents (KTP, passport, or driver's license), proof of address (such as utility bills or bank statements), selfie photographs holding your ID, and any additional documentation required to verify your identity and comply with anti-money laundering (AML) regulations.
• Financial Information: Bank account details (bank name, account number, account holder name) or e-wallet information (OVO, DANA, GoPay, ShopeePay, LinkAja) used for deposits and withdrawals. We do not store full credit card numbers or CVV codes if card payments are used.
• Communication Data: Any information you provide when contacting customer support, including chat transcripts, email correspondence, feedback, complaints, and survey responses.
• Marketing Preferences: Your consent or objection to receive promotional communications, newsletters, and marketing materials from calo88.

2.2 Information Collected Automatically

When you use the calo88 Platform, we automatically collect certain information through cookies, log files, and similar tracking technologies:

• Device Information: Device type, operating system, browser type and version, device identifier (IMEI, MAC address), screen resolution, and mobile network information.
• Usage Data: IP address, login dates and times, pages visited, links clicked, games played, bets placed, transaction history, session duration, referral source, and navigation paths through the Platform.
• Location Data: General geographic location derived from your IP address (country, city) to ensure compliance with geo-restrictions and provide localized services. We do not collect precise GPS location unless you explicitly grant permission.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies to enhance user experience, remember preferences, analyze usage patterns, and deliver targeted content. You can manage cookie preferences through your browser settings.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including payment processors (for transaction verification), identity verification services (for KYC compliance), fraud prevention agencies, credit reference agencies, and business partners. This information is used to verify your identity, prevent fraud, and ensure compliance with legal obligations.

3. How We Use Your Information

calo88 uses the personal information we collect for the following purposes:

3.1 Service Provision and Account Management

• Creating, maintaining, and managing your calo88 account
• Processing deposits, withdrawals, and other financial transactions
• Providing access to games, sports betting markets, and other gaming services
• Enabling participation in promotions, bonuses, tournaments, and VIP programs
• Communicating with you regarding your account, transactions, and service updates
• Providing customer support and responding to your inquiries

3.2 Legal and Regulatory Compliance

• Verifying your identity and age to ensure you meet eligibility requirements (21+ years old)
• Complying with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
• Preventing fraud, money laundering, and other illegal activities
• Detecting and preventing unauthorized access, account takeover, and security breaches
• Enforcing our Terms and Conditions and other policies
• Responding to legal requests, court orders, and regulatory inquiries

3.3 Platform Improvement and Analytics

• Analyzing usage patterns to improve Platform functionality, design, and user experience
• Conducting research and development to enhance our services and develop new features
• Monitoring Platform performance, identifying technical issues, and resolving bugs
• Generating aggregated, anonymized statistical data for business intelligence

3.4 Marketing and Communications

• Sending promotional offers, bonuses, newsletters, and marketing communications (only with your consent)
• Personalizing content, recommendations, and advertisements based on your preferences and behavior
• Conducting surveys and gathering feedback to improve our services
• Notifying you of important updates, policy changes, and service announcements

3.5 Responsible Gaming

• Monitoring gambling behavior to identify potential problem gambling patterns
• Implementing and enforcing deposit limits, loss limits, and self-exclusion measures
• Providing tools and resources to support responsible gaming practices

4. How We Share Your Information

calo88 does not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your information with the following categories of recipients under specific circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including payment processing, identity verification, fraud prevention, customer support, data hosting, analytics, and marketing. These service providers have access to your personal information only to the extent necessary to perform their functions and are contractually obligated to maintain confidentiality and security.

4.2 Game and Software Providers

We share limited information with our gaming partners, including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, and Pocket Games Soft, to enable game functionality, track gameplay, and settle bets. This information typically includes username, bet amounts, and game outcomes, but not your full personal or financial details.

4.3 Legal and Regulatory Authorities

We may disclose your personal information to law enforcement agencies, regulatory bodies, courts, government authorities, and other third parties when required by law, legal process, court order, or government request, or when we believe in good faith that disclosure is necessary to protect our rights, enforce our policies, investigate fraud, or protect the safety of our users or the public.

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, bankruptcy, or other business transaction, your personal information may be transferred to the acquiring entity or successor organization. We will notify you via email or prominent notice on the Platform before your information becomes subject to a different privacy policy.

4.5 With Your Consent

We may share your information with third parties when you have provided explicit consent for such sharing.

5. Data Security

calo88 implements industry-standard technical, administrative, and physical security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) or Transport Layer Security (TLS) protocols with 256-bit encryption.
• Access Controls: Personal information is accessible only to authorized personnel who require it to perform their job functions. All employees and contractors with access to personal data are bound by confidentiality obligations.
• Secure Data Storage: Personal information is stored on secure servers located in data centers with physical access controls, surveillance, and environmental safeguards.
• Regular Security Audits: We conduct regular security assessments, vulnerability testing, and penetration testing to identify and address potential security risks.
• Account Security Features: We offer multi-factor authentication (MFA), login alerts, and activity monitoring to help protect your account from unauthorized access.

While we implement robust security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your personal information. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account. If you suspect any unauthorized access to your account, please contact us immediately at [email protected].

6. Data Retention

calo88 retains your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods vary depending on the type of information and the purpose for which it was collected:

• Account Data: Retained for the duration of your active account plus a period after account closure as required by law (typically 5-7 years for financial records and transaction history).
• KYC Documents: Retained for at least 5 years after account closure to comply with anti-money laundering regulations.
• Communication Records: Customer support communications are retained for up to 3 years for quality assurance and dispute resolution purposes.
• Marketing Data: Retained until you withdraw consent or for a reasonable period if you do not engage with our marketing communications.
• Anonymized Data: Aggregated, anonymized data that cannot be traced back to you may be retained indefinitely for statistical and research purposes.

After the applicable retention period expires, we will securely delete or anonymize your personal information in accordance with our data retention and disposal policies.

7. Your Rights and Choices

Depending on your jurisdiction and applicable data protection laws, you may have the following rights regarding your personal information:

7.1 Right to Access

You have the right to request access to the personal information we hold about you. You can view and update much of your account information directly through your calo88 account dashboard. For additional information, please contact our support team.

7.2 Right to Rectification

You have the right to request correction of inaccurate or incomplete personal information. You can update your account details at any time through your account settings or by contacting customer support.

7.3 Right to Erasure

You have the right to request deletion of your personal information under certain circumstances. However, we may be required to retain certain information for legal, regulatory, or legitimate business purposes, including fraud prevention and compliance with financial record-keeping requirements.

7.4 Right to Restrict Processing

You have the right to request that we restrict the processing of your personal information under certain circumstances, such as when you contest the accuracy of the data or object to processing.

7.5 Right to Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format and to transmit that data to another service provider, where technically feasible.

7.6 Right to Object

You have the right to object to the processing of your personal information for direct marketing purposes at any time. You can opt out of marketing communications by clicking the "unsubscribe" link in any promotional email or by adjusting your communication preferences in your account settings.

7.7 Right to Withdraw Consent

Where we process your personal information based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing based on consent before its withdrawal.

To exercise any of these rights, please contact us at [email protected] with your request and proof of identity. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8. Cookies and Tracking Technologies

calo88 uses cookies, web beacons, and similar tracking technologies to enhance your experience on the Platform, remember your preferences, analyze usage patterns, and deliver personalized content and advertisements. Cookies are small text files stored on your device that allow us to recognize you when you return to the Platform.

Types of Cookies We Use:

• Essential Cookies: Required for the Platform to function properly. These cookies enable core functionality such as security, authentication, and navigation.
• Performance Cookies: Collect information about how you use the Platform, such as which pages you visit most often and any error messages you receive. These cookies help us improve Platform performance.
• Functionality Cookies: Remember your preferences and choices (such as language, currency, and display settings) to provide a more personalized experience.
• Targeting/Advertising Cookies: Used to deliver relevant advertisements and promotional content based on your interests and browsing behavior.

You can manage cookie preferences through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, disabling cookies may affect your ability to use certain features of the Platform. For more information about cookies and how to manage them, visit www.allaboutcookies.org.

9. Third-Party Links

The calo88 Platform may contain links to third-party websites, services, or applications that are not operated or controlled by calo88. This Privacy Policy does not apply to third-party sites. We are not responsible for the privacy practices, content, or security of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit before providing any personal information.

10. Children's Privacy

calo88 is strictly for adults aged 21 years and older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a user is under 21, we will immediately close the account and delete any personal information collected from that individual. If you believe that a minor has registered an account with calo88, please contact us immediately at [email protected].

11. International Data Transfers

Your personal information may be transferred to and processed in countries other than Indonesia, including countries that may not have the same level of data protection laws as Indonesia. When we transfer your information internationally, we take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws. These safeguards may include standard contractual clauses, binding corporate rules, or other lawful transfer mechanisms.

12. Changes to This Privacy Policy

calo88 reserves the right to modify, update, or replace this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of material changes by posting a prominent notice on the Platform, updating the "Last Updated" date at the top of this Policy, or sending you an email notification. Your continued use of the Platform after any changes to this Policy constitutes your acceptance of the revised Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 on the calo88 Platform
• Response Time: We aim to respond to all privacy-related inquiries within 48 hours